IT Support

Sorted and Supported

Without good support, even the best IT is bad for business.

So our team is there when you need them - a phone call away! With your own Account Manager, supported by our team of Technicians and consultants, you’ll be dealing with people who are familiar with your business. Capable of solving your problems and, more importantly, taking steps to ensure that they don’t happen again.

Some of the elements included within the Dundas IT Support Contract are....

• Priority over all non-support clients
• Unlimited ‘phone support
• Unlimited remote access support
• Reduced fee for any on site ad-hoc work
• Problem resolutions in line with pre-defined service level agreements
• On line access to our support database, so you can get an instant update on the status of your calls
• Regular pro-active Housekeeping Meetings to ensure your hardware and software are running smoothly
• Annual planning meetings which keeps your business up to speed with developments in the IT industry and any implications on your operation
• Access to specialist business seminars held by Dundas IT and other Divisions within the Springfords group
• Access to the training services offered by Dundas IT
  

That said, if you think your need for IT Support will be on a less-than-regular basis? Why not consider purchasing a block of hours from the Dundas IT Support Bank.
Ask us for more details.